Shipping policy

When we receive an order we will validate the order and confirm via email that it has been received and is being processed. If you have any queries or problems regarding your order, please contact us with your order number and we will sort things out for you as soon as possible.

We aim to deliver all products within 3 to 5 working days of us confirming receipt of the order. This is an estimate only and may be subject to delays beyond our control. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible, in which case you may cancel the order and you will receive a refund (including the applicable delivery charges).

We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
Delivery will be made by a courier of our choice. Courier fees will be included on your invoice.

Deliveries to rural areas and the outer islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) will incur additional delivery costs.